Give Your Clients a Great Customer Experience With These Tips

photo by filadendron via iStock

I like to text my clients as frequently as I can. I shoot them a text about a week out from our photoshoot as a simple reminder. Then, I text them the day before their shoot to let them know how excited I am (and as another little reminder). After their photoshoot, I will follow up the next day, letting them know how much I enjoyed our shoot and giving them a more accurate timeline about when they can expect to have their photos back by.

This not only helps to ensure that my clients show up where they’re supposed to be on time, but it also just helps to keep them in the loop. I don’t ever want my clients to have any questions about their experience because I want to have answered them already.

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